Refund policy

Your satisfaction is at the heart of everything we do. If your purchase does not meet your expectations, our support team will be happy to assist you in accordance with the policy outlined below.

Return / Exchange Window

A return or exchange request must be raised within 24–48 hours of delivery in case the product is received in a damaged or defective condition.

To initiate the request, please email us at solvea1915@gmail.com with clear photographs and an unboxing video highlighting the issue.

Eligibility Criteria for Exchange

To qualify for an exchange, the product must be:

  • Unused and unworn

  • Returned in its original packaging

  • Accompanied by all tags, pouches, and boxes

  • In the same condition as delivered

For hygiene and safety reasons, earrings are not eligible for exchange, except when received in a damaged or incorrect condition.

Resolution for Damaged / Defective / Incorrect Product

In the rare event that you receive a damaged, defective, or incorrect item, you may choose one of the following options:

1. Exchange

  • A new replacement of the same product will be shipped to you at no additional cost.

  • Reverse pickup will be arranged (wherever serviceable).

  • The replacement will be dispatched within 48–72 hours after the returned product passes quality inspection.

  • Exchange is allowed only once per order.

2. Return & Refund

  • The product will be picked up through reverse logistics (wherever serviceable).

  • After successful quality inspection, the full amount will be refunded to the original payment source.

  • Refund timelines will depend on your payment provider/bank.

Products Not Eligible for Return

Currently, we do not accept returns for reasons other than damaged, defective, or incorrect items delivered.

How to Request a Return or Exchange

To raise a request:

  1. Email us at solvea1915@gmail.com within 24–48 hours of delivery

  2. Attach:

    • Clear product images

    • Unboxing video

    • Order details

Our team will review your request and respond within 24–48 working hours.

Cancellation Policy

  • Orders can be cancelled only within 24 hours of placement.

  • Orders are not eligible for cancellation after 24 hours.

  • For prepaid orders, the amount will be refunded to the original payment source.

To request a cancellation, please email us at solvea1915@gmail.com within the cancellation window.

International Orders

Exchange and return services are not available for international orders.